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Frequently Asked Questions


COVID-19 UPDATE AS OF AUG 2021

FOR PRINTS - Shipping and delivery schedules have returned to normal (see below) 

ALL OTHER MEDIA -  Shipping and delivery schedules have returned to normal (see below) 

As always, you will receive a tracking number as soon as your order has been shipped.

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WHAT IS YOUR SHIPPING POLICY?

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

 

Order type

Production Time

Standard Shipping

2 Day Shipping

Next Day Shipping

Paper or Canvas (print only)

5 Bus. Days

3-7+ Bus days*

2-3 Bus. Days

1-2 Bus. Days

Acrylic or Metal (print only)

5 Bus. Days

3-7+ Bus days*

2-3 Bus. Days

1-2 Bus. Days

Print & Frame Presentations

5 Bus. Days

3-7+ Bus days*

2-3 Bus. Days

1-2 Bus. Days

Custom Canvas Art

5 Bus. Days

3-7+ Bus days*

2-3 Bus. Days

1-2 Bus. Days

 

* Business Days are Mon. - Fri. With our printer's favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days. My website has popular artwork sizes, which are produced much more quickly.

 

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.

 

Note: Orders placed after 10 AM EST will go into production the next business day.

 

Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

 

HOW MUCH DOES THE SHIPPING COST?

The shipping price is calculated based on the weight coefficient of each item.

 

FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-10 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

 

Cart Weight

Ground Shipping 

Expedited 2 Day Shipping 

Up to 5LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LB

$19.95

$39.95

15 LB +

$29.95

$49.95

 

( Please note these are only examples and not actual shipping prices according to weight)

 

WHEN WILL I RECEIVE MY ORDER? (Please see Covid-19 Info at top of page)

We do our best to ensure your order arrives promptly. In general, most frame orders are processed, produced and shipped within 2-3  

business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however, please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

 

CAN I SHIP TO CANADA / INTERNATIONAL / APO / FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or you can contact us to ship via FedEx per request.

 

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?

OUR NO-RISK RETURNS:
Purchase with confidence with our seven (7) day, No-Risk Return Policy. 
If you order artwork and realize it's not for you, we will give you seven (7) days to return your artwork to our office. Contact us by email at hello@karlana.com with your full name, original invoice number, and your shipping/tracking number. Your artwork must be shipped and our office notified of it's tracking number within seven days of its original delivery date to you. Upon receipt of your returned artwork, we will refund the original price you paid for your returned art. 
 
 
Seven (7) day return policy does not apply to Original Art or Limited Edition Art which are both considered final sales.  PLEASE CLICK TO OUR POLICY PAGE FOR MORE DETAILS
 
 
DAMAGES & REPLACEMENTS:
Customers will receive a refund or a no-charge replacement for any orders damaged in shipping or quality errors if we are notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to hello@karlana.com. We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return cost of shipping to us, by providing a return shipping label to you from our carrier.
 
 
ORDER EXCHANGES OR CANCELATIONS: 
If you cancel or exchange an order that has NOT already gone into production, you may do so at no additional fee. There will be a 20% restocking fee charged for any orders exchanged or canceled after production has begun.
Please contact hello@karlana.com as soon as possible if you need to cancel or exchange your order. If you have questions, call us at 844-436-2454
 
 

CAN I CANCEL OR EXCHANGE MY ORDER?

Unless your order has already gone into production, you can cancel it. Please contact us at hello@karlana.com as soon as possible if you need to cancel your order. Please keep in mind, if your order has made it to production there will be a 20% restocking fee charged (or adjusted) on your credit card to cancel your order.

 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

 

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please email hello@karlana.com  A return authorization and shipping label will be sent to you. See our No-Risk Return Policy for more information.

 

WHO TO CONTACT?

You can reach out to us at any time by email at hello@karlana.com or call our office at 844-436-2454 - Monday thru Friday, between the hours of 8:00 AM to 6:00 PM Central Standard Time.

 

HOW CAN I KEEP UP WITH YOUR NEW ARTWORK?

We would love for you to be the first to learn about new artwork by Karlana Pedersen. An easy way to stay in the loop is by signing up for our newsletter email. JOIN US HERE!

 

You can also follow Karlana on her social media pages as we are constantly posting about her new work!

 

Follow me on Facebook

 

Like me on Instagram

 

Find me on Linked-In

 

 

CAN I HIRE YOU FOR PRIVATE COMMISSIONS OR CUSTOM ARTWORK?

Yes, absolutely! Before Karlana Pedersen's new art gallery here at karlana.com, Karlana sold her 

artwork exclusively as a custom service. Karlan specializes in private commissions and has

several years of experience as a hands-on, details-driven, customer service oriented, custom

artwork services provider for reals estate firms, interior designers and private collectors, and art

enthusiasts across the country. If you are interested in hiring Karlana

Pedersen to personally work with you from start to finish for a fully custom commission that

includes private artwork signed by Karlana with a certificate of authenticity, and will never be

reproduced for re-sale, customized and created for your decor, style, and specifications, then

contact Karlana Pedersen at hello@karlana.com for a complimentary consultation online by

phone or video conference. We will be happy to speak with you. 

 


 

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

OUR NO-RISK RETURN POLICY: Purchase with confidence with our seven (7) day, No-Risk Return Policy. If you order artwork and realize it's not for you, we will give you seven (7) days to return your artwork to our office. Contact us by email at hello@karlana.com with your full name, original invoice number, and your shipping/tracking number. Your artwork must be shipped and our office notified of it's tracking number within seven days of its original delivery date to you. Upon receipt of your returned artwork, we will refund the full original price you paid for your returned art. Seven (7) day return policy does not apply to Original Art or Limited Edition Art which are both considered final sales. DAMAGES & REPLACEMENTS: Customers will receive a refund or a no-charge replacement for any orders damaged in shipping including quality errors if notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to hello@karlana.com. We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return shipping by sending a return shipping label to you from our carrier. ORDER EXCHANGES OR CANCELATIONS: If you cancel or exchange an order that has NOT already gone into production, you may do so at no additional fee. There will be a 20% restocking fee charged for any orders exchanged or canceled after production has begun. Please contact hello@karlana.com as soon as possible if you need to cancel or exchange your order. All order returns or changes must be completed by email, but if you have any questions, please call us at 844-436-2454 Please visit our FAQ page for full information.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Original artwork is made with high quality paper, canvases and materials. This includes acid-free and archival safe inks, acrylic paints, adhesives and finishings. All Original Art (as of 2021) and some Limited Edition Art (please see individual LE pieces) are varnish and sealed for the protection and longevity of the artwork. Please contact Karlana Pedersen Visual Art directly for more information or special requests as it relates to archival ratings and usage.

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