7 DAY NO-RISK RETURN POLICY for Open Edition prints & Reproduction Prints only
Purchase with confidence with a seven (7) day, easy, no-risk return policy. If you order an open edition art print or canvas (in any style) and realize it's not for you, then you will have up to seven (7) days to return your artwork to our studio. Contact us by email at firstname.lastname@example.org for a return approval along with your full name and original invoice number and your reason for returning the art. Purchased artwork must have prior approval before returning, and customer agrees to pay for return shipping regardless of the original shipping method (free or paid). Once your return has been approved, email us your shipping tracking number. Once we have received your returned artwork, you will then receive a refund for the price you paid for your art within 5-10 business days in accordance with your bank or financial institution.
FINAL SALES on all limited edition art, original art, custom art commissioned art, and licensed art products.
Limited edition artwork, original artwork, custom art, commissioned art, licensed printed Items or other various printed items such as coaster, totes, greeting cards, etc, are all considered Final Sales. If there is an issue regarding the purchase of any of our Final Sale items, please contact us at email@example.com or call our office at 844-436-2454. we will be happy to resolve your concerns on a case-by-case basis.
If your final sale item was damaged in shipping or there is a quality issue, of course we will be happy to provide a no-charge replacement. See our policy section (below) on DAMAGES AND REPLACEMENTS for more information.
DAMAGES & REPLACEMENTS
Customers will receive a refund or a no-charge replacement for any orders damaged in shipping or quality errors, if we are notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to firstname.lastname@example.org We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return cost of shipping to us, by providing you a return shipping label from our carrier.
ORDER CANCELLATIONS & EXCHANGES
If you need to cancel after you have checked out, please contact us ASAP. Once you have successfully completed the checkout process and you have paid for your items, it will not be possible to cancel your order through our online system. You will need to either wait for your items to clear your bank account and submit a return request OR you can contact our office immediately for assistance. It is best to contact us via email email@example.com anytime 24 hours if you need to cancel. There may be a 30% production fee charged for any orders canceled after production has begun prior to shipment.
Please contact firstname.lastname@example.org as soon as possible if you need to cancel or exchange your order. All order returns or exchanges must be completed by email.
If you have any questions, please call us between 8:00 am- 6:00 pm (CST) at 844-436-2454
MAILING ADDRESS: 20 Danada Square West - Unit 125, Wheaton, IL. 60189