Returns

RETURN POLICY

7 DAY NO-RISK RETURN POLICY for Open Edition prints & Reproduction Prints only

Purchase with confidence with a seven (7) day, easy, no-risk return policy. If you order an open edition art print or canvas (in any style) and realize it's not for you, then you will have up to seven (7) days to return your artwork to our studio. Contact us by email at hello@karlana.com for a return approval along with your full name and original invoice number and your reason for returning the art. Purchased artwork must have prior approval before returning, and customer agrees to pay for return shipping regardless of the original shipping method (free or paid).  Once your return has been approved, email us your shipping tracking number. Once we have received your returned artwork, you will then receive a refund for the price you paid for your art within 5-10 business days in accordance with your bank or financial institution.

FINAL SALES on all limited edition art, original art, custom art commissioned art, and licensed art products.

Limited edition artwork, original artwork, custom art, commissioned art, licensed printed Items or other various printed items such as coaster, totes, greeting cards, etc, are all considered Final Sales. If there is an issue regarding the purchase of any of our Final Sale items, please contact us at  hello@karlana.com  or call our office at 844-436-2454. we will be happy to resolve your concerns on a case-by-case basis.

If your final sale item was damaged in shipping or there is a quality issue, of course we will be happy to provide a no-charge replacement. See our policy section (below) on DAMAGES AND REPLACEMENTS for more information.

DAMAGES & REPLACEMENTS

Customers will receive a refund or a no-charge replacement for any orders damaged in shipping or quality errors, if we are notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to  hello@karlana.com We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return cost of shipping to us, by providing you a return shipping label from our carrier.

ORDER CANCELLATIONS & EXCHANGES

If you need to cancel after you have checked out, please contact us ASAP. Once you have successfully completed the checkout process and you have paid for your items, it will not be possible to cancel your order through our online system. You will need to either wait for your items to clear your bank account and submit a return request OR you can contact our office immediately for assistance. It is best to contact us via email hello@karlana.com anytime 24 hours if you need to cancel. There may be a 30% production fee charged for any orders canceled after production has begun prior to shipment.

CONTACT US

Please contact hello@karlana.com as soon as possible if you need to cancel or exchange your order. All order returns or exchanges must be completed by email.

If you have any questions, please call us between 8:00 am- 6:00 pm (CST) at 844-436-2454

MAILING ADDRESS: 20 Danada Square West - Unit 125, Wheaton, IL. 60189

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

OUR NO-RISK RETURN POLICY: Purchase with confidence with our seven (7) day, No-Risk Return Policy. If you order artwork and realize it's not for you, we will give you seven (7) days to return your artwork to our office. Contact us by email at hello@karlana.com with your full name, original invoice number, and your shipping/tracking number. Your artwork must be shipped and our office notified of it's tracking number within seven days of its original delivery date to you. Upon receipt of your returned artwork, we will refund the full original price you paid for your returned art. Seven (7) day return policy does not apply to Original Art or Limited Edition Art which are both considered final sales. DAMAGES & REPLACEMENTS: Customers will receive a refund or a no-charge replacement for any orders damaged in shipping including quality errors if notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to hello@karlana.com. We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return shipping by sending a return shipping label to you from our carrier. ORDER EXCHANGES OR CANCELATIONS: If you cancel or exchange an order that has NOT already gone into production, you may do so at no additional fee. There will be a 20% restocking fee charged for any orders exchanged or canceled after production has begun. Please contact hello@karlana.com as soon as possible if you need to cancel or exchange your order. All order returns or changes must be completed by email, but if you have any questions, please call us at 844-436-2454 Please visit our FAQ page for full information.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Original artwork is made with high quality paper, canvases and materials. This includes acid-free and archival safe inks, acrylic paints, adhesives and finishings. All Original Art (as of 2021) and some Limited Edition Art (please see individual LE pieces) are varnish and sealed for the protection and longevity of the artwork. Please contact Karlana Pedersen Visual Art directly for more information or special requests as it relates to archival ratings and usage.

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