Return Policy

buy it. love it, or return it... period.

It's simple. Love the artwork you purchase. If you don't, return it for a full refund. Easy!

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...BECAUSE Art Should Make You Happy!

"I want the artwork that I create for you to be a joy every time you see it. From the fun of selecting it on my website, to the joy of unboxing it when it arrives. So if for any reason, you don't absolutely love my art, just send it back for a full refund. Your happiness is always my goal." 

- Karlana

Open Edition prints / Reproduction Prints: Easy RETURNs & exchanges 

Purchase with confidence with my seven (7) day, easy, no-risk return policy. If you order an open edition art print (in any style) and realize it's not for you, then you will have up to seven (7) days to return your artwork to my studio. Contact me by email at hello@karlana.com for return approval with your full name and original invoice number and your reason for returning the art. Once your return has been approved, email us your (paid) shipping return tracking number. Once we receive your returned artwork, you will then receive a refund for the price you paid for your art within 5-7 business days. Boom! Done! 

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final sales: LIMITED EDITION Art | ORIGINAL art | custom art |commissioned art |licensed Print items

Limited Edition artwork, Original artwork, Custom Art, Commissioned Art, Licensed Printed Items or various printed items (coaster, totes, greeting cards, etc) are all considered Final Sales. If there is an issue regarding the purchase of any of my Final Sale items, please contact us at hello@karlana.com or call our office at 844-436-2454. I will be happy to resolve your concerns on a case-by-case basis. If your final sale item(s) were damaged in shipping or there is a quaily issue, of course we will be happy to provide a no-charge replacement.  See my policy section (below) on DAMAGES AND REPLACEMENTS for more information.

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DAMAGES & REPLACEMENTS

Customers will receive a refund or a no-charge replacement for any orders damaged in shipping or quality errors, if we are notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to hello@karlana.com. We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return cost of shipping to us, by providing a return shipping label to you from our carrier.

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ORDER EXCHANGES OR CANCELATIONS

If you cancel or exchange an order that has NOT already gone into production, you may do so at NO additional fee. Contact us at 844-436-2454  There will be a 30% production fee charged for any orders exchanged or canceled after production has begun prior to shippment.

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CONTACT US

Please contact hello@karlana.com as soon as possible if you need to cancel or exchange your order. 

All order returns or changes must be completed by email, but if you have any questions, 

please call me between 8:00 am- 6:00 pm (CST) at 844-436-2454

MAILING ADDRESS:  20 Danada Square West - Unit 125, Wheaton, IL. 60189


MORE QUESTIONS? - CHECK OUT OUR FAQ PAGE

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

OUR NO-RISK RETURN POLICY: Purchase with confidence with our seven (7) day, No-Risk Return Policy. If you order artwork and realize it's not for you, we will give you seven (7) days to return your artwork to our office. Contact us by email at hello@karlana.com with your full name, original invoice number, and your shipping/tracking number. Your artwork must be shipped and our office notified of it's tracking number within seven days of its original delivery date to you. Upon receipt of your returned artwork, we will refund the full original price you paid for your returned art. Seven (7) day return policy does not apply to Original Art or Limited Edition Art which are both considered final sales. DAMAGES & REPLACEMENTS: Customers will receive a refund or a no-charge replacement for any orders damaged in shipping including quality errors if notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to hello@karlana.com. We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return shipping by sending a return shipping label to you from our carrier. ORDER EXCHANGES OR CANCELATIONS: If you cancel or exchange an order that has NOT already gone into production, you may do so at no additional fee. There will be a 20% restocking fee charged for any orders exchanged or canceled after production has begun. Please contact hello@karlana.com as soon as possible if you need to cancel or exchange your order. All order returns or changes must be completed by email, but if you have any questions, please call us at 844-436-2454 Please visit our FAQ page for full information.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Original artwork is made with high quality paper, canvases and materials. This includes acid-free and archival safe inks, acrylic paints, adhesives and finishings. All Original Art (as of 2021) and some Limited Edition Art (please see individual LE pieces) are varnish and sealed for the protection and longevity of the artwork. Please contact Karlana Pedersen Visual Art directly for more information or special requests as it relates to archival ratings and usage.

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