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SHIPPING: DOMESTIC & INTERNATIONAL

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Please allow for production time prior to shipping (See chart below)

Business days for production are Monday - Friday (the artwork sizes available in our gallery are readily available for faster production.)

Shipping times range from 1-7 business days for domestic orders in the contiguous USA (mainland) depending upon your chosen shipping speed.

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.

International orders on average 5-12 days depending upon shipping speed and customs.

You will receive a tracking number as soon as your order has been shipped.

 Note: Orders placed after 10 AM EST will go into production the next business day.

 

Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

 HOW MUCH DOES THE SHIPPING COST?

The shipping price is calculated based on the weight coefficient of each item.

 

 

FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-10 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on size and weight.

 

 

WHEN WILL I RECEIVE MY ORDER?  

We do our best to ensure your order arrives promptly. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however, please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

 

CAN I SHIP TO CANADA / INTERNATIONAL / APO / FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or you can contact us to ship via FedEx per request.

 

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?

 

OUR 7 DAY NO-RISK RETURNS:

Purchase with confidence with our seven (7) day, No-Risk Return Policy. 

If you order artwork and realize it's not for you, we will give you seven (7) days to return your artwork to our studio. Contact us by email at hello@karlana.com with your full name, original invoice number, and your paid tracking number for shipment. Please see our full Return Policy for more information.

 

 

Our seven (7) day return policy does not apply to Original Art (painted or one-of-a-kind) or Limited Edition Art which are considered final sales.

 

 

PLEASE SEE OUR RETURN POLICY PAGE FOR MORE DETAILS

 

 

DAMAGES & REPLACEMENTS:

Customers will receive a refund or a no-charge replacement for any orders damaged in shipping or quality errors if we are notified by email within seven (7) days of receiving your artwork. If your artwork arrives damaged, please take a photo of the damage and email it ASAP, to hello@karlana.com. We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return cost of shipping to us, by providing a return shipping label to you from our carrier.

 

 

ORDER EXCHANGES OR CANCELLATIONS: 

If you cancel or exchange an order that has NOT already gone into production, you may do so at no additional fee. There may be a 30% restocking fee charged for any orders exchanged or canceled after production has begun.

Please contact hello@karlana.com as soon as possible if you need assistance with your order. If you have questions, call us at 844-436-2454

 

 

CAN I CANCEL OR EXCHANGE MY ORDER?

Unless your order has already gone into production, you can cancel it. Please contact us at hello@karlana.com as soon as possible if you need to cancel your order. Please keep in mind, if your order has made it to production there may be a 30% restocking fee charged (or adjusted) on your credit card to cancel your order.

 

 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 5-10 business days depending upon your bank or financial institution.

 

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please email hello@karlana.com  See our 7 Day No-Risk Return Policy for more information.

WHO DO I CONTACT IF I NEED MORE HELP

Please contact  hello@karlana.com  as soon as possible if you need to cancel or exchange your order. All order returns or exchanges must be completed by email.

If you have any questions, please call us between 8:00 am- 6:00 pm (CST) at 844-436-2454

MAILING ADDRESS: 20 Danada Square West - Unit 125, Wheaton, IL. 60189

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